Advantagelaw has been using its support site (from www.advantagelaw.com) for several months now, and it has proved to be invaluable for both clients and Advantage staff people.

We would like all our clients to communicate with us using the support site, for many good reasons. Here are some:

Support requests stay in the system until resolved by us. Being in the system, they’re never lost, like Email, phone or writing on paper 

Accessing the Site
Go into the Advantagelaw website (www.advantagelaw.com), then click on the Support button (top of the page) to get to the site.

To document a problem, or to offer a suggestion on improving the system, click on the Enter a New Request option (left hand margin). Then fill in the user information and the problem description. Click the Submit Request button when finished. Now the information is available to all Advantage personnel for review and correction.

If you have submitted multiple requests for action, click the Review Open Requests option. This will display a list of any unresolved issues. You can also review all requests, open and closed, for your firm by clicking the Review All Requests option.

To download Winvantage updates, click the Downloads button at the top of the page, then select the desired update in the display grid.

Getting Started
If you already have a Login ID and password, you’re set. Just use the options shown above. If you do not have a Login ID, you can set one up. Follow the instructions listed below.

NOTE! You MUST have a valid support agreement with Advantage in order to use any of the support options.

 

Seeing the Login ID and Password boxes means you are not logged into the Support Section. If you have an existing Login ID and password, fill that information in and click on the Login button. You are now logged in. Therefore, whenever you return to the Advantagelaw Support page, you will still be logged in. Once you are logged in, you will remain so until you click the Logout button in the left hand margin.

If you do not have a valid Login and Password, you’ll need to set one up. To do so, click on the Sign Up for New Support Account wording just underneath the login information. After that, you’ll be presented with a form to fill out. You should do as follows:

Support Login ID You or your company name, such as Brown, Jerry

Password Your unique password (any combination of letters and numbers), such as JB245. Do not lose the Login ID or Password.

Firm Name or Client ID Call Advantage for this information.

Product Registration Code Call Advantage for this information.

First Name/Last Name Your Name

Email Your Email address

Phone Your phone number

When this information is completed, click the Submit button to get the information into the Advantage system. That’s all there is to it. Once you log in, you don’t have to do it again unless you specifically log out.

Reporting a Problem

Once you’re logged in, click on the Enter a New Request option in the left margin of this page. Then you will be presented with the following form to fill out.

Use the dropdown boxes to fill in the appropriate information on the left hand side of the form. When finished, click on the Submit Request button. This will put it into the Advantage support log. It will remain here until the problem is resolved.

Reviewing the Problem Logs

If you have multiple problems in the database, you can review them by clicking the Review Open Requests option.